📅 Last Updated: March 2026 | Effective Date: March 2026
At Shafaq International, we strive to provide the highest quality immigration consultancy and education services. This Refund Policy outlines the conditions under which refunds are granted for services purchased through our website www.shafaqinternational.com.
⚠️ Please read this policy carefully before making any payment. By paying for our services, you acknowledge and agree to this Refund Policy.
1. Immigration Consultancy Services
Situation
Refund
Service not started within 7 days of payment
100% Refund
Cancellation within 48 hours of payment (before work begins)
100% Refund
Cancellation after work has begun
No Refund
Visa rejected by Embassy/Government
No Refund (consultation fee)
Client provided incorrect/false documents
No Refund
Duplicate payment made by mistake
100% Refund
Technical error in payment
100% Refund
2. Indian Ed (Education AI Platform) — Subscription
Situation
Refund
Cancellation within 24 hours of subscription (unused)
100% Refund
Technical issue — platform not working for 48+ hours
Pro-rata Refund
Cancellation after 24 hours of subscription
No Refund
Dissatisfied with AI responses
No Refund
Duplicate subscription payment
100% Refund
3. Non-Refundable Items
Government fees, visa fees, embassy fees paid on your behalf
Courier and documentation charges
Services already fully rendered and completed
Cases where client provided false information leading to rejection
Razorpay payment gateway charges (2% deducted from refund amount)
4. Refund Process
1
Send an email to info@shafaqinternational.com with subject: “Refund Request — [Your Name]”
2
Include your payment receipt, order ID, and reason for refund request
3
Our team will review your request within 3-5 business days
4
If approved, refund will be processed to your original payment method within 7-10 business days
5. Refund Timeline
Payment Method
Refund Timeline
UPI
2-5 business days
Credit/Debit Card
5-7 business days
Net Banking
5-7 business days
Wallet
2-3 business days
6. Dispute Resolution
Escalate to our senior management via email
Contact Razorpay’s dispute resolution team
Approach the appropriate consumer forum under Indian Consumer Protection Act, 2019
7. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We recommend reviewing this policy before each purchase.
8. Contact Us
For refund requests or questions about this policy:
Shafaq International
Website: www.shafaqinternational.com
Email: info@shafaqinternational.com
Response Time: Within 24-48 business hours
